NLC Case Study

NLC – A Better Way to Buy a Car

The Client

NLC is Australia’s leading Novated Leasing company.

The Issue

Changing Government Legislation on the tax deductibility of financed automobiles threated to destroy the business model, and thus all commercial value as a business. This subsequently forced the need to reduce its workforce by 50%. A new business model needed to be developed along with a proactive and commercially minded staff culture

The Plan & Methodology

A new strategic plan was developed under

A three-year plan was developed to disrupt the market and maximise the potential sale value of the business. The methodology required five key components
This was a substantial cultural change process that required new approaches to L&D, the refinement of both Performance Management & Reward & Recognition Systems, the building of Coaching Skills into both the Executive and Front-Line Leadership Teams and the development of real time measurement and monitoring systems that would empower staff to make quicker and more commercially informed decisions

The Outcomes

This was a substantial cultural change process that required new approaches to L&D, the refinement of both Performance Management & Reward & Recognition Systems, the building of Coaching Skills into both the Executive and Front-Line Leadership Teams and the development of real time measurement and monitoring systems that would empower staff to make quicker and more commercially informed decisions

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